Worcester Auto Repair

The work was involved and the techs did a fantastic job! I will bring my car to no other business and will only recommend premier to family and friends. Just a great experience from start to finish and the greatest people!

They reached out to me in perfect timing & got my car in 2 days later! Quick, kind, & caring!

Brought my vehicle in for steering issue and didn’t know what was wrong, they diagnosed the problem as just needing an alignment and that was all. Dedication to customer service, timely and professional service work being done by a great team John Ashley And Tom

I have previously written about the excellent service at Premier Auto but recently had an interaction that made me feel I should write again. Early this week while driving on route 290 a metal rod came flying at me, either from the car in front of me or thrown up from the road as they drove by. I swerved but it still hit the front of my car below the driver’s side headlight. It was a hard heavy rod that looked like a lever and boomeranged to the side of the road after hitting my car. I realize it would have killed me if it had gone up to the windshield. On examination it was apparent that a portion of the front bumper and front part of the car below the light had popped out and was only partially attached. I thought I needed an auto body shop but felt Premier Auto could tell me if it was safe to drive and recommend a place for me to bring the car. When I pulled up Ashley quickly came out to assist me. It was decided I was safe to drive home but it was suggested that before considering going to an auto body shop, I should have them check my car for any potential damage under the hood. They squeezed me in for the next morning. When thy examined the car, they found the driver’s side headlight & fog light needed replacement and they also repaired a hose to the windshield wiper fluid container that had broken. They also managed to get the dislodged piece of the car back in place saving me the hassle and price of going to an auto body shop. They adjusted their busy schedule to help me and this is not the first time they have done so. I am in my 70’s and have been to many auto mechanics over the years but I have never received the quality-of-care Premier Auto provides. I know they have lots of clients but somehow Ashley, Tom and John always manage to make me feel that I am their most important customer

First time ever I can say I trust a auto service more than even the dealer. They are thorough and are more concerned with keeping you a life long customer than swindling you out of extra money for specific jobs. If you are not trusting of mechanics have a peace of mind bringing your car to Premier Auto. They are friendly, thorough and most of all TRUSTWORTHY. And I have no problem giving a negative review if it’s warranted. However, I am also just as willing to give a 5 star review when it is warranted. And in this case it is! Thank you Premier Auto for my brakes and Diagnostics! And also in a timely fashion getting the job done! I’ll see you soon! ❤️

The receptionist is very personal and professional! Unlike other places that focus on upselling and paying for things that you don’t need, she was the FIRST to say “your car is in great shape”. I took it to to another mechanic close by last week because of squeaking in the brakes and they charged me over 2000 to fix everything but the squeaking! I have grown to not trust mechanics. But Premier has calmed my paranoia! They are officially my go to for oil changes, and regular maintenance! 2008 Chrysler 300 I drive and have no fear in calling them a trusted mechanic service! I highly recommend them! Thanks for my new brakes and rotors! 💪