Worcester Auto Repair

I'm a college student in Worcester and this was the first time I've had to have maintenance done on my car while away from home. Premier Auto made the process incredibly easy by allowing me to pick up my car after hours, and calling my dad to confirm all of the details regarding my repair. Everything went incredibly smooth and I will definitely go back if I need work done in the future.

was very friendly and warm environment with great employees. staff explained everything and reached out to me every step of the way while fixing my vehicle ,glad I took my vehicle there would recommend them to all my family and friends .

Quick and well done

Honest and fast

I had a tough to diagnose issue and most repair shops were too busy to look at the car or too busy to take it to begin with. Premier was courteous, efficient, and was able to fit me into what I’m sure was already a busy day. They diagnosed and fixed the issue quickly. I would return in a heartbeat.

5 stars for getting the job done very quickly. 5 stars for communication. 1 star for price. Sorry guys. I am out of state and my wife lives in Massachusetts for a job she has. I am a mechanic of 20 years and being 600 miles away I had to find a place for her to take the 2011 Prius. Before she left to drive to Massachusetts I was going to do the wheel bearing myself, but for once I put it off because it wasn't too bad yet and I thought I had time, but she had to leave earlier than expected. I didn't send it with her because garages usually don't use customers parts, and if they do they usually wont guarantee the work. Anyway, I figured that the job would have to be around 400, at the absolute most. Thats the high end. Usually a wheel bearing replacement is between $250 and $350. I was surprised that they quoted me $700. That is an extreme amount of money for a Prius wheel bearing. The part is $48. I know this because I ordered one and I have it sitting in our garage. The job takes about an hour and a half to do. You have to take the tire off, hang the calipers on the strut, blah blahh. The hub is held on with 4 bolts and so on.You do not have to disassemble the brakes and disturb the delicate braking system like she said. You simply open the pads with a bar and the brake fluid travels back into the master cylinder. I did all 4 on our other prius. I understand the job. There is no way that this job should have been $700.

Recently moved to the area and saw the great reviews for this place. They live up to the hype. Ashley is great! She kept me updated on what was happening with my vehicle and put no pressure on me to get non-essential services done. With everything that had to be done, I thought for sure it would be at least a day before I got my vehicle back, but they got it back to me same day. They made it so easy to drop off, pick up, approve services and sent the full inspection report over text. Absolutely will be bringing my vehicle back for any and all future repairs.

Can't say enough good things about premier and their staff. Timely, great price, and their awesome features show you exactly what tbey are doing on your car. I wouldn't recommend anyone else.

This is was the first time I have my car service at Premier base on a lots of reviews that people who have been auto service at this place especially Ashley who was the well known person, very enthusiastic and friendly with everyone. I had a few things issues with my Honda CRV , brakes replaced, flush brakes fluid, replace lower ball joint on front passenger side, wheels alignment. All jobs were completed with high quality service, satisfied and happy I will definitely come back again. Thanks Ashley for your exceptional response and service.