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5

Great service and professional work. Told me in advance about other issues they found while doing a vehicle inspection. Very happy with the services performed. Very professional and yet very friendly. Highly recommend them!!

5

It was a dark and stormy night - when on my way home I began to have trouble steering my car. Could I make it a mile??? Who knows? Just then a sign appeared before me that said Premier Auto Repair. I thought - this is a sign. (lol) I struggled the turn into their lot, parked the car and ran through the storm, into the office. It was warm, dry and clean inside. Out of what seemed like nowhere, the lady of the shop appeared and greeted me. Ashley was her name. I will always remember her and how she put my mind at ease. She assured me that they could fix my steering problem. I left my car with her and she took my number and sweetly said, "I'll text you". The next day she sent a text with the price and when I could pick up my car. Those text messages made me feel special. I couldn't wait to hear from her again. Two days later I got another text from her and when the sun came out, just like Ashley said it would, my car was also repaired and ready for me. I was so happy to go back to Premier Auto and to see Ashley again. My car now steers like a dream.

5

Ashley couldn’t have been nicer and everyone was very professional.Glad I bought my car there Nice to have the remote starter working again thank you and great job

5

This shop is on point. Exceptional customer service; first auto shop that has ever provided digital photos of repairs estimated as needed. Felt confident I was receiving accurate info, which was explained carefully. They went out of their way to give timelines of what was most important when & help with financing. Vehicle is now running much more smoothly, so the proof is in the pudding. Will return for other maintenance needs.

5

first and foremost I want to thank premier auto for working with give essential, they match essential workers with health and sanitation products, home items, like toothpaste shampoo etc. My sponsor sent 2 boxes full and fully thought out and individually wrapped items from high end shampoo samples, my gf said, Rembrandt toothpaste, a computer football game, adult coloring books, I had mentioned in my personal ad/ about me I had put that I drive for a living (doordash) and my shock was at the time (2 months ago) clanking...so when I got my gift boxes, I got a email saying that my sponsor told me to come to premier and have a full inspection done, so I did.....$3400 later, 2 new shocks all brakes and rotors, font a pillars I think, anyway, a bunch of work..my sponsor paid in full, and premier took it right then, immediately after the inspection, owner gave me a ride home, (1 mile away) I had it the next day at 2pm.thank you everyone! I'd post pics , but theres nothing to see.

5

First timer: I found them on google needing to have my check engine light looked at. I called to make an appointment and spoke with John, he was very friendly! On the day of my appointment, I was going to be a little late, I called to give a heads up and Ashley was VERY understanding and friendly as well. When I came in I was greeted with the brightest smile from Ashley and offered refreshment and comfortable seating. The auto shop is VERY clean and spacious, the staff are very professional and helpful, I will DEFINITELY be coming here to get work done on my vehicle from now on!

5

Great customer service and very timely. I was a new customer and they were fantastic! Very competitive pricing as well.

5

Service was excellent.

5

The staff was very professional and walked me through needed repairs step by step. Ashley in the front office was more than accommodating and the customer service was excellent. John the owner and his crew are super helpful, always able to fit me in quickly, and do nothing short of excellent work. Highly recommend….

5

I had a really good experience with Premier Auto. Ashley, the office manager is really nice and warm. Their price is transparent and service is fast and excellent! I can’t thank them enough for fixing my windshield wiper motor. If you need a good, honest mechanics in Worcester, I highly recommend them!

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