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5

Hands down the best shop around!! I have had the pleasure of working with them for a few repairs now and I refuse to go anywhere else! They are great and Ashley always makes it for a smooth process from start to finish! 100% recommended Premier for auto repairs, (basic or extensive)!

5

Had a timing/water pump job due at 220,000 miles (06' Kia Spectra). Did great work. Had a power steering whine develop a couple weeks later. They stood behind their work and snugged it up. Still a little noisy but much better. Probably needs more work to get the noise to go away completely, but I'm happy.

5

Excellent service.

5

I've been here multiple times and each and every time the service is stellar. Ashley is on point and very detailed and contacts you about everything going on. She's a very kind and warm person and the work that's done here is very good and very well worth the money spent. You can relax knowing that your car is being fixed without being taken advantage of. Premier Auto is awesome and probably the best place in Worcester to get your car worked on!

5

This is a very busy shop and After the experience I had with them I can see why. I’m new to the neighborhood and didn’t really have a regular repair shop. I decided to try them after receiving a mailer from them. From the minute I called to make an appointment, Ashley had me in her careful little hands. When I brought my car in to be serviced she was with me every step of the way. The communication with this shop is amazing and nothing I have ever experienced before. I got emails, texts and calls every step of the way. Ashley kept her promises on when she would contact for updates. I felt so well taken care of. The thing is, I observed Ashley treat every single customer this way. The mechanics did a very nice job replacing my catalytic converter. They did it quickly and cleanly. The prices were very reasonable. They even used a coupon I did not have to help me out with the costs. My car runs so great right now! But Ashley… that woman is a gem.

5

Perfect

Welcome to the Premier Family Daniel! We look forward to continuing to provide you with excellent service in the future!

- Premier Auto Repair
5

Staff was very friendly, informative, and overall a great experience.

5

They did an excellent job getting my 1990 mustang back on the road for a great price. Ashely is great and was very helpful through the process. I would definitely recommend.

5

Customer service is excellent! Ashley helped and explained everything to me along the way. I love the texting option for communication. I had a bad fuse that kept having to get replaced. I let the team know that I had this problem previously with another mechanic who thought there was more to that fuse other than just replacing it. The first time I brought it in, Premier replaced the fuse. Within a day, the fuse blew again. They were happy to take my car back and Ashley offered me a courtesy vehicle to use in the mean time which was awesome and needed! They ultimately took out my automatic (after market) car starter at my request and my car has been fine since then! Would definitely recommend this place!

5

I have always taken my car and my wife's car to the dealer. But when we got a used Nissan for my kid, I didn't want to pay the high prices for what is a beat up used car. I looked around and found Premier Auto and we started with an oil change. Given the car is 10 years old, it was expected that other work would be needed. We slowly did more, starting with Tie Rod replacement. Then brake work (rotors and pads) and finally front left axle. All the work done did add up, but I know we ended up saving hundreds by going to Premier. I would not have done any work beyond the initial oil change if I didn't feel that Premier was trustworthy. Ashley was GREAT, answering questions, helping prioritize the needed work since we couldn't do them all at once due to costs to ensure that safety items were done first. I wanted to wait until all the work was done on my kid's car before writing a review. But, I can say that Premier is the type of shop that I will be coming back to for more work on the used Nissan. I also plan on taking my personal car here to do some maintenance, and hope to use Premier for all the work on my Honda in the future.

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