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5

The staff was very professional and walked me through needed repairs step by step. Ashley in the front office was more than accommodating and the customer service was excellent. John the owner and his crew are super helpful, always able to fit me in quickly, and do nothing short of excellent work. Highly recommend….

5

I had a really good experience with Premier Auto. Ashley, the office manager is really nice and warm. Their price is transparent and service is fast and excellent! I can’t thank them enough for fixing my windshield wiper motor. If you need a good, honest mechanics in Worcester, I highly recommend them!

5

Last week when I walked in to get my oil change I was greeted immediately by a smiling worker at the front desk, was offered coffee and water, and was promptly checked in for my appointment. I asked if she would be able to do a quick inspection of my car as well because I've never had it looked at before and I'm about to start school so I need reliable transportation. Being as though I am not a trained mechanic, I had A LOT of questions! She walked me through every single issue they found when doing a full inspection of my car. They took pictures of all of the issues, walked me through the impact they had on the vehicle, showed me the cost of replacement, and were willing to complete everything that day for me. I was hesitant and nervous because I couldn't afford the outright bill for all services I needed ( I knew my breaks were gone and my struts were demolished and had tires with no tread, but who has that type of money during the middle of a global pandemic ...right!? ) Well, Ashley helped me get approved for snap financing with 0% interest when paid in 100 days. She helped me prioritize the needs according to safety and had the safety issues fixed that day! On top of being patient and helpful in explaining what was needed, they were so generous and instead of sending me to the waiting room to wait 8 hours for the car to be fixed, they ubered me home and got me an Uber back to pick up my car when it was finished. My car is running way smoother and I feel much more confident in my safety while driving thanks to the Premier Auto Family. If you need anything done for your vehicles, this is the place to do it!

5

I love how they email you the multipoint they show what has to be repair and what could wait. The lady at the desk was great and really nice.

5

I had questions about my automobile performance and was helped with respect and honesty. The work done was exceptional.

5

I found this great service when I "googled" break repairs. When I arrived it was a convenient location, shopping, food, coffee..As soon as I walked in I was greeted in a very pleasant professional manner. They explained the entire process, within the hour they called for a complete estimate and emailed me a complete report. I had lunch, browsed a local store and my vehicle was ready to go...that quick. The entire experience was pleasant, professional and they even patiently waited as I got my debit card working again lol. They took two hours to fully inspect & repair my breaks, and even rotated my tires for me. Highly Recommend!!

Thanks Ken! We're happy you were so pleased with your first service here! We're happy to have helped you with the brakes for your Honda Pilot! We look forward to providing you with excellent customer service in the future as well.

- Premier Auto Repair
5

The team at Premier is fantastic. They performed a diagnostic which identified a few items causing reliability issues. They presented options for me to review which was very helpful. The new mobile payment process was smooth & clean. Will absolutely return.

5

I wanted to take the time to leave a lil review for Premier Auto Repair because I know reviews help people like me make thoughtful decisions about who we entrust with taking care of us, those we love, and the things we work hard for. I work at a local hospital and Premier was offering a 50% off an oil change special so obviously I jumped on it because I'm the type of person that would use a coupon at the dollar store. I have never had my car checked by a mechanic since I bought it because I know absolutely nothing about cars and I never found someone who would walk me through the process. When I walked in , I was joyfully greeted by Ashley. I explained to her that I was looking to get an oil change and to have a full inspection of my car to make sure that it is safe and in full working order since I'm starting nursing school in the fall and will be traveling a lot and I don't want to worry about it breaking down. She walked me through every single issue they found when doing a full inspection of my car. They took pictures of all of the issues, walked me through the impact they had on the vehicle, showed me the cost of replacement, and were willing to complete everything that day for me. Being as though this was my first time dealing with a mechanic, I was hesitant and nervous because I couldn't afford the outright bill for all services needed. Ashley helped me get approved for snap financing with 0% interest when paid in 100 days. She helped me prioritize the needs according to safety and had the safety issues fixed that day! On top of being patient and helpful in explaining what was needed, they were also generous and instead of sending me to the waiting room to wait 8 hours for the car to be fixed, they ubered me home and got me an Uber back to pick up my car when it was finished. My car is running way smoother and I feel much more confident in my safety while driving thanks to the Premier Auto Family. If you need anything done for your vehicles, this is the place to do it!

5

Extremely professional and friendly. Handled unexpected big repairs as fast as they could without sacrificing any quality. 10/10.

5

Great team. Thank you

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