Worcester Auto Repair

A/C was diagnosed and recharged as promised and has been working fine for a couple of weeks. Job well done.

I went in for an oil change and it was discovered that I needed some significant work done. I panicked because I really was not prepared to be without my car got the day but I knew it was important to get the work done. Ashley was amazing! She went over everything that I needed and then when she realized I was panicked, she offered me a loaner. Even better was that my car was completely finished in less than 5 hours. My car drives like it’s brand new! I’ll be using Premiere from now on!

Direct, polite and very professional

Service was done but still had an issue with the repair. Unfortunatley due to our schedule we were not able to get back to them and I had to take to another shop. Premier reimbersed me for a diagnostic charge They did what they could to make things right and accommodate me. It is how things are handled when there is an issue that tells me the quality of a company and Premier is 5 star.

Tacoma broke pulling out of a parking spot. Just based on reviews, I chose this place for AAA to tow to. This was on a friday evening, which meant worrying all weekend. Ashley called promptly on Monday around 7AM to get my information, by 9AM the techs had looked at the truck and Ashley was able to give a rough timeline and cost of parts needed. Turns out i needed the power steering assembly replaced. By 11AM tuesday, i had a full quote. By mid afternoon, the truck was ready for pickup, which I wasnt able to do until the following AM. Great service and communication. Straight shooters. Really appreciate it guys!

Ashley at the front desk was amazing to work with! She was so helpful when we were in a pinch. Highly recommended this shop!

Emergency, had to have my vehicle towed from Gardner. Overheated, found out it was a fan. Very polite staff, gave clear procedures of what was being done and why. Clear list of cost of parts and labor. Will return for service here.

Friendly environment and Great service!!