Worcester Auto Repair

I moved to Worcester less than a year ago, and as a young lady who doesn’t know the first thing about cars, (I might as well walk around with a sign that says “scam me!”) I’m always skeptical of mechanics and worry about where to bring my car. I found Premier Auto through a mailed coupon and their 5-star reviews online, so figured I’d give them a try since I wasn’t familiar with any other shops in the area anyways. Thankfully, they were awesome! I loved the convenience of being able to make an appointment online and document the repairs I needed/concerns I had. Response time was quick and staff was super friendly! Ashley at the front desk was so sweet and helpful throughout the whole process! When my repairs were taking longer expected, they offered me their courtesy loaner car so I would still be able to go about my daily errands/driving needs for a few days. Prior to performing the repairs, they sent a digital, itemized estimate complete with pictures of each “problem” in order for me to approve of each project & cost before they went any further. I loved that! Thanks so much to Premier for this great first customer experience—I will be back now that I have a trusted shop in the city!

We were very disappointed in the service we got at this visit to the auto shop. We bought in our Lincoln MKX to have the front brakes looked at. Was told they were fine for a few more miles But on my was to my parents house on cape cod my calipers froze and I couldn’t stop very scary. And they charge 145 to diagnose it. My parents automotive shop diagnoses for free.

My car broke down and I was lucky enough to come by Premier Auto Repair! Despite their challenges with staffing that week (by no means was their fault) they provided EXCELLENT service and even provided a loaner vehicle the second that they told me they would not be able to complete it in the time. True integrity goes a long way and I will be coming back!

Called around to find a mechanic that could see my car within the week and this place was the best option. They were able to fix the broken flex pipe on my car and for that and every other problem they found they documented and took a picture of each thing and sent me a report before proceeding with the fixes I hadn't asked for yet. Very good system, the other place I go doesn't do this (maybe it's standard and I didn't know), but it helped out a lot here.

Premier fixed my exhaust on my 2007 Civic. They exceeded my expectations. You are kept informed throughout the entire process. I will never go back to Lundgren again.

Ashley in the office is so amazing. I will not be going to any garage other than this one EVER AGAIN. Fast, efficient, and top tier service. If you're debating choosing them, THIS IS THE ONE. I already have 3 services booked in the future and will bring all my friends and family. 11 out of 10!!!

This was my first time going to Premier and I was very satisfied. Did not feel like your typical auto shop that's for sure! I will definitely be going back for any future repairs and Ashley was very much a delight to work with. She kept me very well informed during the whole process! Highly recommended!

This was my first time using them. The repairs took longer than expected but I was offered a loaner vehicle which made it fine for them to keep the car longer than expected. I felt like the quality of work was great and that they were making sure things were done correctly rather than rushing. I'll be back!