Worcester Auto Repair

Great service. The auto repair shop is well managed and the work is done as promised.

I’m from New Hampshire and have a great mechanic up there who is so trustworthy and treats me like a family member. Been trying to find the same in Worcester and was recommended Premier by a friend. They’ve become my go to spot and are always able to get me an appointment so quickly and with great time flexibility as well. Highly, highly recommend. Also Ashley is so awesome and friendly and makes getting work done on my car not a huge laborious experience

Went in to get my third brake light assembly replaced, service was quick and the people there were very courteous and were nice when I was a little late. After the repair, there was some piece of felt left in the back, which caused some noise. I took it back in, and they removed it no problem. A good shop with even better people, would recommend - Dunkin right nearby

Came in with a pretty bad brake issue and neededto have a car available the next morning. Everyone was extremely pleasant to work with and the tech volunteered to stay late so I could have my own car back that day. Truly above and beyond

Premier handled my repairs quickly, efficiently, and honestly. Everyone I spoke with was incredibly helpful & friendly, and I will absolutely be returning. I don't hesitate in recommending Premier to anyone looking for a mechanic they can feel comfortable with.

AAA tow truck dropped off my car in this garage on a Thursday night and they called me the next morning right away. They determined that the issue was the starter after a diagnostic test of $149. Because they had to order parts, etc., they told me that most likely it wouldn’t get done until Monday morning. This meant no car for the whole weekend or to go to work so I literally begged them. And they came through! I was super impressed because the mechanic I have been going for years takes too long, although his prices are a lot lower. I ended up paying $1140 to fix the starter for a BMW . My mechanic had given me a price of $835 but it wouldn’t have been ready the same day which is a big inconvenience for me and his location is way too far. I think their prices are a bit higher than the average estimate (that’s why I knocked off one star) but they work fast, they are super friendly and very accommodating. Their location is convenient for me and I may just switch altogether. I should mention that they dont accept checks but because they knew my wallet had gotten stolen the same day my car broke down (it was a bad day… lol), they made the exception, which I thought was super nice! I realized a few days later that I was entitled to receive a 10% discount for being a AAA member which I didn’t receive. Not sure if they would’ve honored it since I used a coupon I had gotten in the mail; it may be one of those “one or the other” kind of deals, Idk. I’ll find out next time…

AAA tow truck dropped off my car in this garage on a Thursday night and they called me the next morning right away. They determined that the issue was the starter after a diagnostic test of $149. Because they had to order parts, etc., they told me that most likely it wouldn’t get done until Monday morning. This meant no car for the whole weekend or to go to work so I literally begged them. And they came through! I was super impressed because the mechanic I have been going for years takes too long, although his prices are a lot lower. I ended up paying $1140 to fix the starter for a BMW . My mechanic had given me a price of $835 but it wouldn’t have been ready the same day which is a big inconvenience for me and his location is way too far. I think their prices are a bit higher than the average estimate but they work fast, they are super friendly and very accommodating. They offer you a loaner car if you need a car and that by itself, it’s a big plus for me. Their location is also very convenient and I may just switch altogether. Ashley, their receptionist is simply amazing! She always has the best disposition and truly listens to her customers to better understand their needs and provide the best service possible. For example, Premier doesn’t accept checks but Ashley knew that my wallet had gotten stolen the same day my car broke down (it was a bad night… lol), and she made the exception, which I thought was super nice! I will definitely use them again! 😊

Have been there twice- would definitely return. They do not push unnecessary repairs- staff is friendly and helpful and the communication is great! Professional operation!