AAA tow truck dropped off my car in this garage on a Thursday night and they called me the next morning right away. They determined that the issue was the starter after a diagnostic test of $149. Because they had to order parts, etc., they told me that most likely it wouldn’t get done until Monday morning. This meant no car for the whole weekend or to go to work so I literally begged them. And they came through! I was super impressed because the mechanic I have been going for years takes too long, although his prices are a lot lower. I ended up paying $1140 to fix the starter for a BMW . My mechanic had given me a price of $835 but it wouldn’t have been ready the same day which is a big inconvenience for me and his location is way too far. I think their prices are a bit higher than the average estimate but they work fast, they are super friendly and very accommodating. They offer you a loaner car if you need a car and that by itself, it’s a big plus for me. Their location is also very convenient and I may just switch altogether. Ashley, their receptionist is simply amazing! She always has the best disposition and truly listens to her customers to better understand their needs and provide the best service possible. For example, Premier doesn’t accept checks but Ashley knew that my wallet had gotten stolen the same day my car broke down (it was a bad night… lol), and she made the exception, which I thought was super nice! I will definitely use them again! 😊
Denise, thank you for taking the time to leave this review. I am happy to see we were able to get your BMW up and running the same day. In order for us to provide our customers with the greatest experience possible, We stand behind all of our repairs for 3x longer than the dealership, provide courtesy loaner vehicles and employ only the best technicians to insure a proper repair. All of this comes at a cost that doesn't allow us to be the cheapest shop in town, instead we strive to be the highest value shop in town. The AAA discount is capped at $50, instead we used the coupon you provided which gave you a discount of $107! We look forward to providing you with the same exceptional service we give all our customers and earn that fifth star next time around!
- Premier Auto Repair