I moved to Worcester less than a year ago, and as a young lady who doesn’t know the first thing about cars, (I might as well walk around with a sign that says “scam me!”) I’m always skeptical of mechanics and worry about where to bring my car. I found Premier Auto through a mailed coupon and their 5-star reviews online, so figured I’d give them a try since I wasn’t familiar with any other shops in the area anyways. Thankfully, they were awesome! I loved the convenience of being able to make an appointment online and document the repairs I needed/concerns I had. Response time was quick and staff was super friendly! Ashley at the front desk was so sweet and helpful throughout the whole process! When my repairs were taking longer expected, they offered me their courtesy loaner car so I would still be able to go about my daily errands/driving needs for a few days. Prior to performing the repairs, they sent a digital, itemized estimate complete with pictures of each “problem” in order for me to approve of each project & cost before they went any further. I loved that! Thanks so much to Premier for this great first customer experience—I will be back now that I have a trusted shop in the city!
We are very happy to hear we exceeded your expectations! We look forward to serving you for all your automotive needs in the future!
- Premier Auto Repair